Mobile Privacy Policy

Effective Date: May 16, 2025

1. Introduction

At SeniorAid.net, we recognize the importance of your privacy when using our mobile services. This Mobile Privacy Policy outlines how we collect, use, store, and protect personal information obtained through mobile devices, including smartphones and tablets. By accessing our services via mobile, you agree to the terms outlined here. If you do not agree, please discontinue use.

2. Information We Collect Through Mobile Devices

We may collect the following types of personal information when you use our mobile services:

  • Personal Identifiers: Your name, email address, phone number, and any other information you voluntarily provide.

  • Device Information: Device type, operating system version, unique device identifiers (UDID), and mobile network information.

  • Usage Data: Interactions with our mobile services, including page views, clicks, and navigation patterns.

  • Location Data: With your permission, we may collect your geolocation data to enhance personalized services.

  • Cookies and Tracking Technologies: Mobile cookies and similar tracking technologies to remember preferences and improve user experience.

  • Push Notification Preferences: Information about whether you have enabled push notifications for updates and alerts.

We do not collect mobile information for marketing or promotional purposes unless explicitly stated. Additionally, we do not share your mobile information with third parties.

3. How We Use Mobile Information

The information collected through mobile devices is used for the following purposes:

  • Service Enhancement: To personalize your experience and deliver relevant content.

  • Communication: To send you important updates, notifications, and alerts regarding senior benefits, services, or other relevant information.

  • Analytics and Performance Monitoring: To analyze the usage of our mobile application and improve features and functionalities.

  • Security and Fraud Prevention: To detect and protect against unauthorized access or activities.

  • Customer Support: To address your inquiries and provide assistance when needed.

We will not use your mobile information for any other purpose without obtaining your consent.

4. Mobile SMS Messaging Policy

By opting in for SMS alerts via our mobile services, you agree to receive periodic text messages from SeniorAid.net.

  • Message Frequency: Up to 5 messages per month.

  • Message and Data Rates: Message and data rates may apply as per your mobile carrier’s plan.

  • Opt-Out: You can opt out at any time by texting "STOP," "QUIT," "END," "CANCEL," or "UNSUBSCRIBE."

  • Help and Support: Reply "HELP" for assistance or contact us at info@SeniorAid.net or (844) 736-4690.

  • Privacy Commitment: We do not share mobile numbers with third parties or affiliates for marketing purposes.

  • Retention: We retain mobile numbers only as long as necessary to deliver the service.

5. Mobile Data Collection Technologies

We may use the following technologies to collect mobile data:

  • Cookies: Small text files stored on your mobile device to remember preferences.

  • Mobile Analytics: Tools that collect information about how you use the app, including session duration and pages visited.

  • Geolocation Tracking: Used to provide location-specific features, only if you have granted permission.

  • Device Fingerprinting: Used to uniquely identify your device for security purposes.

  • Crash Reporting: Collects data about technical issues to help us improve app stability.

You can disable some of these technologies through your device settings, though doing so may limit functionality.

6. Mobile App Permissions

To deliver full functionality, our mobile app may request permission to access:

  • Contacts: To help you easily share our services with friends and family.

  • Location: To deliver location-based content and alerts.

  • Storage: To save your preferences and settings locally.

  • Camera/Microphone: If required, for video or voice communication.

We will only access these features after obtaining your explicit consent, and you may revoke permissions at any time through your device settings.

7. Data Security Measures for Mobile Devices

We implement robust security protocols to protect your mobile information:

  • Encryption: Data transmitted between your mobile device and our servers is encrypted using SSL technology.

  • Authentication: Multi-factor authentication for account access where applicable.

  • App Updates: Regular updates to address security vulnerabilities.

  • Data Minimization: We only collect data essential for providing our services.

While we strive to maintain the highest security standards, please be aware that no mobile data transmission or storage is completely secure.

8. Sharing and Disclosure of Mobile Information

We do not share your mobile information with third parties without your consent, except as follows:

  • Legal Compliance: To comply with applicable laws, regulations, or legal processes.

  • Service Providers: To trusted third-party providers solely for operational purposes, under strict confidentiality agreements.

  • Protection of Rights: To protect the safety, rights, and property of SeniorAid.net or its users.

We do not sell or rent your mobile information to any third parties.

9. Data Retention for Mobile Information

We retain your mobile data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, your data will be securely deleted or anonymized.

10. User Control and Opt-Out Options

You have the right to:

  • Access Your Data: View the information we have collected.

  • Modify Information: Update your personal details.

  • Delete Data: Request the removal of your data.

  • Opt-Out of Communications: Unsubscribe from SMS or push notifications at any time.

To exercise these rights, please contact us at info@SeniorAid.net or (844) 736-4690.

11. Children's Privacy for Mobile Users

Our mobile services are not directed at individuals under 13 years of age. If we discover that we have inadvertently collected personal information from a child, we will promptly delete it.

12. Changes to Mobile Privacy Policy

We may revise this Mobile Privacy Policy periodically. The most recent version will be available on our website, and significant changes will be communicated via mobile notifications. Your continued use of our mobile services constitutes your acceptance of the updated policy.

Contact Us

For questions or concerns regarding our Mobile Privacy Policy, please contact:

  • Email: info@SeniorAid.net

  • Phone: (844) 736-4690

By using SeniorAid.net's mobile services, you acknowledge that you have read, understood, and agreed to this Mobile Privacy Policy.